Responsibilities - Own and ensure 100% satisfaction to the customer - Lead a team of Customer Success Champions who will interact with customers on phone, email and chats - Responsible for for the day-to-day tasks assigned to her apart from the routine ones - Responsible for resolving all customer queries across all communication channels by providing appropriate solutions based on Company provided guidelines - Responsible for updating templated customer communication from time to time - Responsible for conducting Knowledge Transfer for the customer service team as per requirement or due to process change. - Responsible for coordinating with the product team and arranging product training sessions for her team to keep them up to date on the products - Responsible for carrying out QC of communication done by team members from time to time - Responsible for escalating shipment related issues with Logistics Partners’ Team - Responsible for coordinating with clients for Bulk order (s) as per their requirements and budget and processing the same through internal teams Qualification:- 1. Min 5 years of experience in customer support domain 2. You thrive in a fast paced work environment and handle ambiguity well. Ability to lead a team with minimal support is critical. 3. You are a team player with a collaborative approach to decision making. 4. You can prioritize, resolve conflicts and stakeholder management 5. Fluency in Hindi and English 6. You love food and are eager to be part of a fast-paced journey
CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).
We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.
We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.
#GetTheBestOutofUs is its spirit.