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CIEL HR Services
CIEL/SEL/27990: Customer Service Executive (P)- Bangalore
Job Description

 

- Own and ensure 100% satisfaction to the customer

- Responsible for resolving all customer queries across all communication channels by providing appropriate solutions based on Company provided guidelines

- Responsible for updating templated customer communication from time to time 

- Responsible for carrying out QC of communication done by other team members from time to time

- Responsible for escalating shipment related issues with Logistics Partners’ Team 

- Responsible for coordinating with clients for Bulk order (s) as per their requirements and budget and processing the same through internal teams

Skills
Customer support, Customer service
Recruiter Info
Shivani Shrotriya
shivani.shrotriya@cielhr.com
About CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).


We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.


We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.


#GetTheBestOutofUs is its spirit.

http://www.cielhr.com
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India