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CIEL/SEL/27578: Manager - Customer Quality - Construction Equipment
Pune . Maharashtra . India
Posted 698 days ago
Job Summary

We are looking for Manager - Customer Quality for one of leading Automotive Group with experience of Customer Quality of Construction Equipment in Heavy Vehicle Manufacturing (Automotive) Company at Chakan, Pune Location.

Position: Manager (Customer Quality) – Construction Equipment

Location: Chakan, Pune

Qualification: Diploma/ B.E / B.Tech

Experience: 6+ Years


Role & Responsibility:

  • Reduction in R per 1000 and CPU for 3MIS and CPU to reduce the warranty failures by resolving the Top MIS concerns by using structured concern resolution process. 
  • Concern resolution in 60days for Sev 10-9 issues as well as in 120 days for less than Sev 8 issues by structured concern resolution approach. 
  • Internal concern resolution for design issues highlighted in Apex QCRT as well as NOVAC and LSP issues. PVT system establishment at Plant.
  • Competency building for PVT (Plant Vehicle Team) members wrt to need. Mentoring, coaching for PVT members. 
  • Feedback to senior management on Warranty as Health card and escalation for something going wrong. 
  • Leading the PVT team. Interaction with Customer care, Rand D, mfg., and project team, SQA, etc. 
  • Learning deployment to new projects. 
  • As good as new at least for 5 years. New learnings deployment with in PVT. IQS reduction plan. Vehicle / Driveline systems and interface system. 
  • Manufacturing processes awareness. Problem solving tools. Warranty hand ling practices. Warranty/ IQS / Internal concerns data analysis. 
  • Product, Process and System Audits analysis. 
  • Product development and verification process. 
  • Benchmarking practices. 
  • IQS/Warranty/internal indicators data analysis. 
  • Product and process knowledge. 
  • Product testing and validation methods. Component design knowledge awareness. Vehicle systems, vehicle integration and product functions. 
  • Product and process knowledge. 
  • Design of components. 
  • vehicle systems, vehicle integration and product functions. 
  • Engineering stand ards awareness. 
  • Validation knowledge




R/1000 - Quality Control

MIS Reporting

Warranty Analysis

Team Management

Escalations Management

Process Knowledge - Manufacturing

Problem Solving Tools

Data Analysis



Process Knowledge

Product Testing

Component Design

Product Knowledge -Vehicle System

Vehicle Integration

Computer Aided Design (CAD)

Manufacturing Technology

Product Knowledge - Aggregates

Quality Management System (QMS)

Quality Internal Control

Component Development

Engineering Design


Why should you consider this opportunity?


Opportunity to work with highly passionate people with excellent

working environment. Can look forward to grow within the organization.


How to apply for the job: Please email your resume with Subject Line “Manager (Customer Quality) – Construction Equipment”. Interested candidate kindly contact: Sanjay Email :

Warranty Analysis, Vehicle Integration, Customer Quality, Field Quality, Field Failure
Recruiter Info
Sanjay Kumar
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).

We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.

We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.

#GetTheBestOutofUs is its spirit.
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