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CIEL/SEL/27442: Trainer
Bengaluru . Karnataka . India
Posted 650 days ago
Job Summary

Job Title- Trainer

Location- Bangalore

Job Description-
We are looking for a Trainer for our Logistics and Customer Support operations.
Trainer responsibilities include facilitating on-the-job coaching, developing the SOPs and
organizing training sessions for new hires and existing employees.
Ultimately, you will make sure our customer service executives develop their skills and
successfully address customer needs. You will also train our logistics team about the
process/policies to be followed on ground.
 Develop digital and print educational material (e.g. videos and manuals).
 Organize seminars/sessions about process for our Logistics and Customer Service.
 Conduct various activities to develop interpersonal skills
 Identify individual and team skill gaps
 Schedule regular training sessions (e.g. monthly or quarterly)
 Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult
conversations with customers)
 Assess the impact of training sessions on team performance and customer satisfaction.
 Create training modules (documents/PPTs/Videos) and identify tools to build a long term
training plan.
Requirements and skills
 Work experience as a Customer Service Trainer or similar role (should have trained
White collar and Blue collar employees)
 Should have trained on brand, soft skill and communication
 Knowledge of Learning Management Software (LMS) will be a plus
 Familiarity with interactive learning activities
 Excellent communication and presentation skills
 Additional certification in training is a plus


communication skills
Recruiter Info
Sirisha M
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).

We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.

We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.

#GetTheBestOutofUs is its spirit.
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India