Job Objective:
- To lead the overall business & operations of the branch through exceptional customer service, smooth flow of banking operations and transactions, and cost management while ensuring compliance with all applicable external and internal regulations and guidelines.
Primary Responsibilities:
- Execute overall plans at the Branch level in consultation with the Cluster Head.
- Cascade the branch scorecard to the employees and ensure achievement of targets.
- Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget.
Functional:
- Build and manage effective customer relationships with key customers of the branch ensuring superior customer service; advise them on making robust investment and financial decisions
- Formulate strategies to capitalise on the existing market opportunities to meet the needs of the Branch Banking segment.
- Recommend marketing strategies and plans consistent with established goals in each product line and service and ensure implementation of the same on approval.
- Recommend products / variants to the Organisation to constantly improve the Banks competitive position in the market
People Development:
- Ensure that the employees maintain the highest standards of professional conduct, ethics, integrity, and control in the execution of all their daily operations.
- Drive a performance-driven culture by timely monitoring, reviewing of performance parameters and giving feedback to the team members.
- Take responsibility for identification of training needs and completion of mandatory training programs/certifications for self and reportees.
- Mentor and coach subordinates to develop the teams capabilities and build a robust succession pipeline.
- Ensure high level of employee engagement and retention of key performers.
Key Interfaces:
1. Internal Interfaces
- Micro-Banking Department
- Customer Service Department
- Regional Heads of Branch Banking
- Retail Assets Department
- Cluster Heads
- Other Divisional Heads
2. External Interfaces
- Customer/HNIs/Foundations
- Government Departments
- Regulatory authorities
- Vendors/External Consultants
CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).
We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.
We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.
#GetTheBestOutofUs is its spirit.