Title: Associate Manager-Quality Assurance
Reporting Manager: Assistant Manager – Quality Assurance
OVERALL PURPOSE OF THE JOB
To improve product quality by enforcing the Quality System, analyzing and reporting on the Quality Information and action plans ensuring highest product quality standards for ITC’s Stationery products
KEY FOCUS AREAS
- Quality Assurance
- Quality Control
- Process Excellence
PRINCIPAL ACCOUNTABILITIES
- Develop, implement and maintenance of a Quality Management System for the business
- Plan and conduct Quarterly Warehouse Quality Audits (WHQA)
- Tracking Root Cause Analyses and Corrective and Preventive Actions
- Track customer complaints received through portal or other media. Resolve the complaint by communicating to the customer to understand the issue and replace defective product with a good product
- Maintain the Quality Information Database Qgol upto date with WHQA In conjunction with the brand team conduct product benchmarking exercise with consumers and competition products
- Participate in Focused Improvement Projects assigned
- Implementation of NBFT Quality Module
- Sending Corrective Action Requests (CAR) to issues raised in PQRS, Customer Complaints, WHQA, Form-B, Process Audits, Spot ASI
- Follow up till closure of the issue
- Conduct risk analyses, identify critical control points, establish critical limits, monitoring and verification procedures
- Conduct laid down quality checks as per defined periodicity, sample sizes and methodology
- Ensure compliance with all statutory and regulatory norms
KEY INTERFACES
INTERNAL
- Asst. Manager & Associate Manager – Operations
- Operations Team
EXTERNAL
- Manufacturing Vendors
- Suppliers and Customers
QUALIFICATIONS & EXPERIENCE
- B-Tech –Mechanical/Electrical
- Six Sigma Black belt certified individual required.
- Knowledge of TQM, FMEA, RCA, Time & Motion Study, Gauge R&R & lean manufacturing tools is must.
- Experience is SAP : QM Module preferred.
- Proficient in MS Office.
- Experience of Customer Relationship Managementpreferred with strong communication & analytical skills.
- Experience in quality assurance of outsourced manufactured products is preferred.
- 2 years - 5 years of experience in Quality team
- Preferably from FMCG, Process Industry
Interested candidates please share your resume on eeshwari.m@cielhr.com
CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).
We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.
We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.
#GetTheBestOutofUs is its spirit.