Job Description: 
 Verify all return, credit, and debit financial transactions are processed accurately 
 Demonstrate up-to-date expertise in return goods and apply this to the development, execution and 
improvement of action plans by providing guidance to others in the different tasks 
 Support and align efforts to meet customer and business needs 
 Lead or participate in multiple projects (CBO, Tax, Freight) by completing and updating project 
documentation; ensuring efficient and on-time; following proper escalation paths 
 Provide leadership to team members and peers by collaborating with others; articulating ideas and 
viewpoints to senior management, peers and others; driving the resolution of issues; and holding 
self and team accountable for results 
 Collaborate closely with team members to implement the requirements and provide necessary 
Guidance 
 Identify improvement opportunities (proactive and reactive) and drive process simplification 

 Ability to analyze and synthesize business requirements, including recognizing patterns and 
Conceptualizing processes 
 Understand and negotiate needs and expectations of stakeholders 
 Create and maintain issue logs, meeting minutes, meeting schedules and Update quality matrix 
 Providing timely reporting of issues that impact returns, credits, and debits progress, Coordinating 
actions and resolving conflicts 
 Answering all questions of team members and communicate with onshore 
 Trains and mentors junior team members and Initiates knowledge sharing across team 
 Ensure to meet and improve KPI targets 
 Making sure SOPs, Flow Charts, Dashboards are been reviewed and are in place and updated 
 Ability to prioritize the work as per requirement 
Skills: 
 Excellent communication skills 
 Ability to communicate strongly and influence without authority 
 Exceptional analytical, organizational, and communication skills 
 Having Continuous improvement mindset 
 Flexibility and good team player 
Educational Qualification: 
 Commerce Graduate / Post Graduate degree/MBA 
 Nice to have: SAP ERP 
Work Experience: 
 Minimum 2 to 4 years of relevant experience.