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CIEL/SEL/23825: Quality/Trainer Management
Navi Mumbai . India
Posted 785 days ago
Job Summary

Job Description - TrainerJob responsibilitiesHandle group of engineers as part of the Training Batch for new Hire Training & enhancing technical, process skills for existing engineersWorking on technical domainGood coordination & communication skills with ability to learn, excel & executeConduct strategy sessions/demos/ training program proactively in project, when required or as per Customer RequirementReview online tests of Engineers & maintaining/updating study material/ training curriculumAttend training sessions as required, for upgrading and improving knowledge with being passionate for learning and constantly upgrading knowledgeTake initiative and participate in a healthy discussion with Internal Management/ Customer for enhancing quality.Analyze call trend and work with Shift Leads & Quality Team to identify & plan further training to enhance technical & softskills  Having good knowledge and experience on Android and IOS devicesExpected skills/ExperienceStrong communication, presentation and Interpersonal skillsSubject Mater Expert about the process, product & toolAbility to measure and assess staff training needsA passion for continuous LearningInnovative thinkingEmbrace EfficiencyMin 8 Years Experience 4-5 Years of releavent expPersonal Attributes1. Leadership and Team Building Skills2. Customer Services Focussed3. Business Orientation4. Excellent Presentation Skills5. Technology SavvyQuality team ResposibilitiesHadling Quality team and its performanceEstablishing quality procedure, standards and specifications as per customer's requirementGenerating TNI and TNA for training sessionsReauditing the calls audited by quality teamEnsuring trainings done for Quality related issuesTransition of new processEnd to End smooth transition of a new processCreating escalation matrix for L1, L2 and L3 supportCreating Knowledge base by co-ordinating with the business stake holdersEnsuring the access of tools and portal required for the processProduct and tools training of the nominated advisors for the processOperation related activityGiving feedback to L2s for operation related performanceEnsuring the access of all the systems and tools for all the advisors and leadsRCA for any operations related EscalationsGiving feedback and conducting a session to improve SLAsIdentifying the requirements of L2s in operationsConducting Interviews for L2s, quality and trainers on floor

Excel, "Training Management"
Recruiter Info
Henna C A
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).

We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.

We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.

#GetTheBestOutofUs is its spirit.
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