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CIEL/SEL/23496: Customer Service Associate - Kolkata and Mumbai
Mumbai . Maharashtra . India
Posted 1035 days ago
Job Summary

Role Objective 

Provide support to JLR Dealers in the US while working on US time (not India time).

Principal Accountabilities

Manage all ;
 Liaise with Retailers to provide information for parts which are not
available in the warehouse.
 Coordinate with UK team for tracking parts scheduled for the US
warehouse
 Coordinate with the UK teams to get parts inspected if received
faulty at Warehouse or Dealer end.
 Track down critical consignments and intimate JLR personnel
 Special parts which are made to order for customer specific vehicle
needs to be highlighted and tracked till it reaches the dealership.
 Investigate and process orders for parts which are blocked by JLR
and can be released only if conditions satisfy.
 Maintain the dealer master account data and amend as and when
required
 To keep a track of claims from dealer end and every claim to be
investigated thoroughly and processed.
 One point contact for JLR US to answer any queries.

Education / Qualification
Diploma in Automobile / Mechanical Engineering

Experience

 Minimum 01 yrs experience in Customer Service profile with OEM or Service Dealers of Passenger Car cos in India ( e.g. Maruti, Hyundai, Toyota, Honda)

Knowledge and skill set

 Language competency, should be fluent in speaking English,
 SAP knowledge is a must
 Internet, MS Office, MS Excel

Skills
Customer service, service advisor, dealers
Recruiter Info
Khushbu Gokani
khushbu.g@cielhr.com
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).


We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.


We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.


#GetTheBestOutofUs is its spirit.

http://www.cielhr.com
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India