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CIEL/SEL/21041: CSE Pune
Pune . Maharashtra . India
Posted 931 days ago
Job Summary

This form is used for a Job Description of an upper level employee and for a Description of the Competence 
Requirements. 
BASIC INFORMATION Position and area: 

CUSTOMER SERVICE 
REPRESENTATIVE 

Date: 
20.9.2006 
Department/Unit: Indian Operations Issued by: 
KL / MH 
JOB DESCRIPTION  Customer service and care of the customer 
KEY TASKS 

Customer service and care of the customers 
 By entering customer data in to the data base 
 By updating customer information 
 By handling customer telephone calls and making required activities 
 By actively preventing terminations of contracts and reduce of purchased 
services 
 By handling customer feedback and making required activities 
 By making customer satisfaction surveys 
 By follow up of first delivery to new customer 
 By follow up of contract termination and final invoicing 
 By making invoicing to customers 
 By printing of delivery lists 
 By archive of customer documents 

COMPETENCE 
REQUIREMENTS 
(Knowledge and skills) 

 Understands customer needs 
 Knows customers and company ‘s customer registers 
 Knows the processes 
 Has good knowledge of textile rental business/ models and products 
 Knows factors which affect into the productivity 
 Knows the prices and pricing system 
 Knows customer satisfaction measurement system (and results) and also 
customer feedback system. 
 Knows action plans 
 Knows how to handle situations of nonconformities 
 Excellent telephone communication skills 
 Good PC skills in Word and Excel 
 English knowledge is an advantage, (at least one in the CR group should have 
good knowledge in English language) 
 Negotiation skills 

INDIVIDUAL 
REQUIREMENTS 
(Personal qualifications, 
education, experience) 

 Systematic way of working and ability to analyze information 
 Problem solving ability, and skills to sell solutions for customers. 
 Result oriented and determined 
 Disciplined 
 Willingness and enthusiasm to work with people 
 Ability to react fast into extraordinary situations and handle those

Skills
Customer service, customer support, excalation, operation
Recruiter Info
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).


We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.


We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.


#GetTheBestOutofUs is its spirit.

http://www.cielhr.com
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India