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CIEL/STF/19806: Fleet Manager-Noida/Agra-6 Month Contract(Renewable)
Delhi . Delhi . India
Posted 1007 days ago
Job Summary


·       Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.

·      Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

·      Improve and maintain promised delivery times for better customer experience.

·      Conduct classroom/ field training at an individual level for better customer experience.

·      Conduct regular field audits for better compliance among Pickup and Delivery Partners.

·      Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

·      Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

·      Ensure excellent customer experience by solving order level escalations.

·      Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills:-


·       Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.

·       Should have a bike and be willing to travel within the city.

·       Should be available to work on Weekends.

·       Knowledge of supervisory techniques to manage, motivate and train blue collared workers.

·       Should know local geographical area knowledge and should be able to converse in local languages

·       The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.

·       Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred

Fleet Manager, Fleet
Recruiter Info
Priyanka Ganguly
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).

We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.

We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.

#GetTheBestOutofUs is its spirit.
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India