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CIEL/SEL/19671: KAM CS Delhi
Pune . Maharashtra . India
Posted 1016 days ago
Job Summary

 

 

This form is used for a Job Description of an upper level employee and for a Description of the Competence Requirements.   

 

 

BASIC INFORMATION

Position and area:

Key Account Manager

Date:

 

 Department/Unit:

Issued by:

 

JOB DESCRIPTION

            

  • Customer service and care in own specified area (bigger amount of customers than Account representative has)

 

KEY TASKS

 

Customer visits

  • Additional sales, offers and contracts for new services
  • Contract renewals and updates
  • Customer feedback handling 

Termination prevention

Follow up customer profitability counting results and needed actions

COMPETENCE REQUIREMENTS

 

(Education, experience, knowledge and skills)

  • Good results in sales or additional sales
  • At least secondary level education 
  • Has good knowledge of textile rental business/ models and products 
  • Knows customer profitability counting system 
  • Negotiation and presentation skills
  • Good PC skills in Word and Excel

 

INDIVIDUAL REQUIREMENTS

 

(Personal qualifications)            

 

  • Systematic way of working and ability to analyze information 
  • Problem solving skills, and skills to sell solutions for customers.
  • Result oriented and determined
  • Disciplined
  • Willingness and enthusiasm to work with people
  • Ability to react fast into extraordinary situations and handle those   
  • Ability to negotiate with big customers on the top level of customers

 

 

PERFORMANCE INDICATORS

Additional sales (pcs, m2)

Customer visits

 

 

Skills
key accounts, customer service, retention, escalation, enquiry, interaction
Recruiter Info
About Us
CIEL HR Services

CIEL recruits talent for 2300+ companies in permanent as well as contractual roles spread across industry sectors from its 59 offices in 42 cities in India. We have multiple teams, each specialising in recruitment of talent across a wide range of skills and levels in sectors like Manufacturing, Energy, Infrastructure, IT & Outsourcing, Pharma, Financial Services, Consumer Products and Services. CIEL was listed among the Largest Staffing Companies in India No.1 in terms of Geo spread and at 14th place by revenue as per the report published in Feb 2021 by Staffing Industry Analyst (SIA).


We leverage technology to deliver a superior experience to the candidates who apply for a position open with one of our clients. Our team chooses a handful of best-matching candidates from the pool of available talent in the market based on the candidate's profile, skills and experience. These days, we recruit about 25000+ candidates a year and are growing this number every year.


We believe in finding talent from diverse backgrounds, striking a balance between the aspirations of our candidates with the requirements and thoughts of our clients while recruiting for them. CIEL won the Great Place to Work-Certification for the 2nd time in a row. Our team has remained passionate and committed to the core values of the company: Growth, Professionalism, Dignity and Diversity. CIEL is an ISO 9001:2015 certified company and committed to stakeholder satisfaction through continual improvements in its quality management system.


#GetTheBestOutofUs is its spirit.

http://www.cielhr.com
#2802 (Broadway Building) 2nd & 3rd Floor, 27th Main Rd, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102, India